Refund Policy

Condition and Exclusions

In administering this part of the store, puracy follows this rule: the listed categories are not eligible for a change-of-mind return. This restriction never removes the customer's rights when an item is damaged, defective, incorrectly supplied, or missing. The information is provided to support informed purchase and service decisions.

Customized or personalized goods
Clearance or Final Sale goods
Gift cards
Opened intimate, personal-use, or hygiene-sensitive goods
Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Cancellation Requests

In administering this part of the store, puracy follows this rule: a cancellation may be requested before shipment, provided fulfillment has not progressed too far to stop. After shipment, the order is handled under this Refund Policy. The statement is included to make the related service expectation clear at a glance.

30-Day Return and Exchange Window

As part of the service provided by puracy, customers have 30 days from delivery to ask for a no-reason return or an exchange. Authorization must be obtained from support@puracypure.shop or 512-799-7287 before shipment back to us. This statement is provided to keep the related customer experience clear and predictable.

Quality and Fulfillment Problems

puracy applies this customer standard: Send quality or fulfillment concerns to support@puracypure.shop as soon as practicable. Once verified, the resolution may be a merchant-paid return, replacement, exchange, or refund, depending on the circumstances. This explanation is included so the customer process is clear before an order is placed.

Merchant-Paid Return Shipping

Under the customer terms maintained by puracy, approved return shipping is paid by the merchant for both no-reason returns and quality-related claims. A prepaid label or another merchant-paid arrangement will be provided. It is set out here to help customers understand the applicable next steps.

Where Approved Returns Go

Returns normally route to 1644 Valley Ln, Fullerton, California, 92833, United States, which is the address recorded in the store's general settings. Wait for written authorization before mailing the item. puracy applies this rule to the relevant orders and requests. The statement is included to make the related service expectation clear at a glance.

Refund Processing

puracy applies this customer standard: After the returned item is received and inspected, an approved refund is sent to the original payment method within 5–10 business days. A financial institution may take additional time to post it. This explanation is included so the customer process is clear before an order is placed.

Merchant Information

Brand/store name: puracy
Contact email: support@puracypure.shop
Telephone: 512-799-7287
Physical and return address: 1644 Valley Ln, Fullerton, California, 92833, United States