Customer-Service Contact

Help With an Order

Providing the order number, relevant item, and supporting details helps customer service respond efficiently. Returns must wait for approval and merchant-paid shipping instructions. puracy applies this rule to the relevant orders and requests. This explanation is included so the customer process is clear before an order is placed.

Mailing Information

For customers of puracy, the complete physical address is 1644 Valley Ln, Fullerton, California, 92833, United States. This is also the default return address unless an approved return authorization supplies a dedicated destination. This detail supports a clear understanding of the service standard that applies to the request.

When Support Is Available

Customer service is available Monday to Friday, 9:00 AM–5:00 PM (America/New_York). Send questions to support@puracypure.shop or call 512-799-7287. puracy applies this rule to the relevant orders and requests. It is included to give customers practical clarity about this part of the service.

Merchant Information

• Brand/store name: puracy
• Contact email: support@puracypure.shop
• Telephone: 512-799-7287
• Physical and return address: 1644 Valley Ln, Fullerton, California, 92833, United States